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 Return/Exchange Policy
We at Wholesale United want you to be fully satisfied with your sunglass purchase. To that end we offer a very liberal return policy:
Wholesale United will accept sunglass returns under 2 conditions.
- The sunglasses are a slow seller (you have sold only two or three pieces).
- The sunglasses have been received in broken condition from Wholesale United Corporation.
We will accept returns (slow sellers or received broken) toward exchange up to 90 days after purchase. We will not accept any sunglasses for return more than 90 days past purchase.
We do not issue cash refunds on sunglasses. We only exchange new sunglasses toward returned sunglasses.
SLOW SELLERS:
- When returning sunglasses please call for a Return Merchandise Authorization number.
- We will only accept returned slow selling sunglasses if there are 9+ pieces of any style. Our policy is that we will accept slow sellers for return/exchange. If you have only sold two or three pieces then the style is considered a slow seller.
- Returned sunglasses must be in original blue box.
- Each sunglass must be in cellophane wrapper (we will supply you with extra cellophane wrappers if needed).
- Send a summarized list of your return and if possible, any associated invoices.
- Returns not conforming with items 3 & 4 will not be allowed for credit.
BROKEN SUNGLASSES:
Wholesale United will accept broken sunglasses for exchange that were shipped broken by us. We will not accept sunglasses which have been broken by the end user customer.
Procedure for Returning Broken Sunglasses
- Please call for a Return Merchandise Authorization (RMA) number. (Returns will not be accepted without a RMA number.)
- Each broken sunglass must have a note affixed to it explaining what is broken. A preferred method is to put the sunglass in its cellophane wrapper and affix a sticker describing the problem. (We will be happy to send you extra cellophane wrappers and stickers if needed.)
- The attached note or sticker must have two (2) pieces of information
- The style and # (ex. "Glacier 4" or "Rayban 7" etc.)
- Description of the problem (ex. "scratched lens" or "missing screw" etc.)
- All lens stickers and hang tags must be intact on all returned sunglasses.
- Send a copy, if possible, of any invoices associated with the returned product.
Any questions please call us at 1-800-293-3982.
Returning Processing
All returns are processed on Friday of the week they come into the warehouse. The new product that will be sent out for exchange will go out with the next order.
Example: Customer returns 6 dozen sunglasses which we receive on Wednesday. The credit is issued on Friday. The following week the customer orders 25 dozen product. We will bill them for 19 dozen (25 dozen - 6 dozen returned).
Credit/Exchange Exceptions
Wholesale United will only allow credits or exchanges to be permitted against accounts with a Zero balance. If a customer has an outstanding balance and sunglasses are returned then the credit/exchange will not be allowed until the balance is paid in full.
Example: Customer owes Wholesale United $500 and sends in a return valued at $400. The $400 credit will not be allowed until the $500 balance is paid in full. Once payment is made the credit will be allowed.
Policy Revised as of September 1, 2006
* Wholesale United reserves the right to limit return quantities.
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